119
HTMA
LABS

Legal

HTMA Labs Terms of Service

Review the terms that govern HTMA Labs cohorts, memberships, and digital content.

HTMA Labs — Terms of Service

Entity: Sweet Potato LLC d/b/a “HTMA Labs”
Address: 30 N Gould St, Ste R, Sheridan, Wyoming 82801, USA
Contact: buildooor [at] gmail [dot] com
Effective Date: November 08, 2025
Version: 1.0

Important: HTMA Labs is a consumer‑health education platform. We do not provide medical care, diagnosis, treatment, or emergency services. Content is educational only. If you are experiencing a medical emergency, call your local emergency number immediately.

Age: Services are for individuals 18 years and older.

Geography: Services are not offered to residents of New York or New Jersey and are not offered to residents of the European Union or the United Kingdom. Services are offered worldwide elsewhere to the extent lawful in the user’s location.

Terms of Service

1. Acceptance of Terms

By creating an account, purchasing any product, or accessing HTMA Labs content, you agree to these Terms of Service (“Terms”). If you do not agree, do not use the Services.

2. Definitions

  • Company: Sweet Potato LLC d/b/a HTMA Labs.
  • Services: The website, apps, courses, digital content (including PDFs, audio, video), cohort programs, memberships, and any related tools.
  • Cohort: A limited‑capacity program with a designated start window, duration, and deliverables.
  • HTMA Kit: Hair Tissue Mineral Analysis sampling kit and laboratory processing provided by third parties.
  • Practitioner: An independent professional who may provide educational coaching through the platform. Practitioners are not employees or agents of the Company.
  • Digital Goods: All non‑physical content and access rights delivered electronically.

3. Eligibility and Geographic Restrictions

You represent and warrant that you are at least 18 years of age and not a resident of New York or New Jersey, and not a resident of the European Union or the United Kingdom. We may refuse or terminate access if we determine you are in an excluded jurisdiction or where the Services are unlawful.

4. Platform Role; No Medical Advice

THE SERVICES ARE NOT MEDICAL CARE. HTMA LABS AND ANY PRACTITIONERS ON THE PLATFORM DO NOT PROVIDE MEDICAL DIAGNOSIS, TREATMENT, OR EMERGENCY SERVICES. ALWAYS CONSULT A LICENSED PHYSICIAN BEFORE MAKING HEALTH DECISIONS OR CHANGING ANY PROTOCOLS.

The Services provide general educational information, including about histamine, the nervous system, supplements, guided meditations, and mineral plans. The Services do not constitute medical advice, diagnosis, treatment, or a patient‑provider relationship. The Company does not practice medicine or provide emergency care. You are solely responsible for your health decisions and for consulting a qualified clinician as needed.

5. Practitioners; Independent Status

Practitioners are independent contractors. They are not employees, agents, or partners of the Company. The Company does not supervise their professional judgment. We are not responsible for any acts or omissions of Practitioners. Users may be assigned to a Practitioner; assignment does not create any employment or agency relationship with the Company.

6. Products; Access; Delivery

  1. Digital Goods and Courses. Access to digital goods is granted immediately upon successful payment confirmation and entitlement activation. Delivery is electronic only.
  2. Cohort Seats. Cohorts have limited capacity. Seat reservations become final upon confirmation. If a cohort is oversubscribed or postponed, we may offer transfer to a future cohort or account credit in our discretion.
  3. HTMA Kits and Labs. Where a kit is included, collection, shipping, and lab processing are provided by third‑party vendors. Users are responsible for shipping their hair samples to the designated lab using local carriers (e.g., FedEx), and any shipping costs are not included. Lab partners and destinations may change without notice. We are not the manufacturer or operator of labs and are not responsible for lab delays, loss, or results.
  4. Sign‑In and Access Links. After purchase, you receive an email link to sign in and access content. Delivery and access may depend on third‑party authentication and payment webhooks.

7. Pricing; Taxes; Payment Processing

Payments are processed by Stripe or any successor processor we designate. Prices are shown in U.S. dollars unless stated otherwise and exclude taxes and fees, which you are responsible for. You authorize the processor to charge your payment method for all purchases, renewals, and fees.

8. Subscriptions and Renewals

Some offerings renew automatically. Renewal terms and cadence are disclosed at checkout. You may cancel future renewals at any time before the next billing date through your account or by contacting support. Cancellation of a subscription does not retroactively refund prior charges or unexpired terms.

9. Instant Digital Fulfillment; No Refunds

All digital goods, course access, and cohort seats are non‑refundable once access is granted or a seat is reserved. By purchasing, you request and consent to immediate delivery and acknowledge that you waive any cooling‑off or withdrawal right that might otherwise apply to digital content. Where law requires a refund, we will comply with that law and such compliance will be your exclusive remedy.

10. Chargebacks; Disputes

You agree to contact support before filing any chargeback. For digital goods, proof of delivery includes records of payment confirmation, entitlement activation, and access logs. If a chargeback is filed and later resolved in our favor or determined to be invalid, you agree to reimburse our reasonable representment costs and processor dispute fees to the extent permitted by law. Nothing in these Terms waives your card‑network dispute rights.

11. Jurisdiction Restrictions; Ineligible Buyers

Purchases made by residents of restricted jurisdictions (including New York and New Jersey) are ineligible. If we determine after purchase that you are ineligible, we may terminate access and, where permitted by law, treat amounts paid as non‑refundable processing for administrative costs. We may offer a credit or transfer at our discretion; no refunds are owed except where required by law.

12. License to Digital Goods; Acceptable Use

We grant you a limited, revocable, non‑exclusive, non‑transferable, single‑seat license to access and use digital goods for personal educational use only. You must not share, resell, redistribute, download at scale, scrape, or make derivative works. You must not interfere with security or access controls, or attempt to access content without a valid entitlement.

13. User Content and Feedback

If you upload content (including forms, notes, or files), you grant the Company a worldwide, non‑exclusive, royalty‑free license to host, process, display, and use that content to provide and improve the Services. You represent you have rights to the content and that it does not violate law or third‑party rights. Feedback may be used without restriction.

14. AI and Automation Notice

Certain features may use automated systems, AI models, or other experimental and beta components to generate educational insights. Practitioners may also choose to use AI tools at their discretion. AI outputs may be inaccurate, hallucinated, incomplete, or inconsistent across sessions. AI and beta features are decision‑support only, may be rate‑limited or withdrawn without notice, and are not medical advice. You remain responsible for verifying outputs, reviewing with a qualified clinician, and for all decisions you make.

15. Service Availability; Outages

Service availability depends on third‑party providers. Delays or downtime may occur, including during payment confirmation or email delivery. We do not guarantee uninterrupted access. Your sole remedy for service interruption is re‑provisioning of access, seat transfer, or extension as we determine reasonable; refunds are not provided except where required by law.

16. Shipping, Risk of Loss, and Third‑Party Labs

You are responsible for packaging and shipping any hair samples. Risk of loss transfers to the carrier at drop‑off. The Company is not liable for failed delivery, customs issues, delays, contamination, or lab handling. Any lab analysis is performed by third parties, who are solely responsible for their services.

17. Compliance; Prohibited Conduct

You must comply with all applicable laws. You may not: (a) use the Services where unlawful; (b) attempt to circumvent geographic restrictions; (c) misuse content; (d) engage in scraping, automated downloading, or security testing without permission; (e) harass or harm others; or (f) use the Services to provide medical or emergency advice.

18. Intellectual Property

All Services, content, trademarks, and technology are owned by the Company or its licensors. No rights are granted except as expressly stated. All rights are reserved.

DMCA / IP Complaints

If you believe content on the Services infringes your rights, send a written notice to buildooor [at] gmail [dot] com that includes: (a) your physical or electronic signature; (b) identification of the work claimed to be infringed; (c) identification of the allegedly infringing material with enough detail to locate it; (d) your contact information; (e) a statement that you have a good-faith belief the use is unauthorized; and (f) a statement, under penalty of perjury, that the information is accurate and you are authorized to act for the copyright owner. We may remove or disable access to the content and, if appropriate, notify the user who posted it.

19. Indemnification

You will defend, indemnify, and hold harmless the Company and its founders, employees, contractors, and affiliates from any claims, damages, costs, and fees (including reasonable attorneys’ fees) arising from your use of the Services, your content, your violation of these Terms, or your violation of law or third‑party rights.

20. Disclaimers

The Services are provided “as is” and “as available” without warranties of any kind, express or implied, including warranties of accuracy, fitness, merchantability, or non‑infringement. We do not warrant any outcomes or that the Services will be error‑free or uninterrupted.

21. Limitation of Liability

To the maximum extent permitted by law, the Company will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, data, or goodwill. In no event will our total liability for any claim exceed the greater of USD $100 or the amounts you paid to us for the product or service giving rise to the claim during the 12 months preceding the event. Some jurisdictions do not allow certain exclusions; in those cases our liability will be limited to the maximum extent permitted.

22. Governing Law; Venue; Arbitration; Class Action Waiver

These Terms are governed by the laws of the State of Wyoming, without regard to conflicts of laws. Exclusive venue for non‑arbitrable claims is the state or federal courts in Sheridan County, Wyoming.

Informal Resolution. Before starting arbitration or filing a claim (other than in small‑claims court), you agree to email buildooor [at] gmail [dot] com with a written notice describing the dispute and the relief sought, and allow us 30 days to attempt to resolve it informally. We agree to do the same.

Arbitration. Any dispute arising out of or relating to these Terms or the Services that is not resolved informally will be resolved by binding arbitration under the Federal Arbitration Act and the rules of the American Arbitration Association (AAA) for consumer disputes. The arbitration will occur in Sheridan County, Wyoming, or by remote video at the arbitrator’s discretion. You and the Company waive the right to a jury trial.

Small‑Claims Option. Either party may bring an individual action in a court that has jurisdiction over small‑claims matters instead of arbitration. Participation in small‑claims proceedings does not waive the arbitration agreement for other claims.

Class Waiver. Disputes must be brought individually and not on a class, collective, or representative basis. The arbitrator may award relief only to the individual party seeking relief and only to the extent necessary to resolve that party’s claim.

Opt‑Out. You may opt out of arbitration within 30 days of first acceptance of these Terms by emailing buildooor [at] gmail [dot] com with subject line “Arbitration Opt‑Out” and your account email and address. If you opt out, exclusive venue remains Sheridan County, Wyoming.

23. Termination

We may suspend or terminate access at any time for violation of these Terms or risk to the Services. Upon termination, licenses end and you must cease use. Sections that by nature should survive termination will survive.

24. Changes to Terms

We may update these Terms by posting a new version with a new Effective Date. Material changes will be notified by email or in‑product notice when feasible. Your continued use after the Effective Date constitutes acceptance.

25. Miscellaneous

Assignment, waiver, and severability apply. Force majeure applies to events beyond our control. These Terms contain the entire agreement and supersede prior understandings. If any provision is unenforceable, the remainder remains in effect.